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Shipping & Returns

Severe procurement process on each order, and every piece of north face jackets mail to your hands has been through layers of inspection, to ensure that the 100% be the pink of perfection, 100% security guarantee of the source and quality for consumers.
International Shipping
The orders will be shipped via USPS, EMS, FedEx or DHL, fast delivery available within 5-7 business days. The items ship within 24 hours for processing, packaging.
Tracking Shipments
When your order has shipped out, we will send you a confirmation e-mail, which include the tracking number and urls. By using the order number and urls, you can check your order logistics situation at any time. If you are not satisfied with your orders from us, please take advantage of our return and policy.
Return & Exchange Policy
We promise that the customer can apply for a return within 7 days from the date of receipt, exchange for 15 days, such as with the following conditions, we will provide the goods return / exchange service.
When you apply for a return, please be sure that the goods must be returned together with the packaging, attachments, warranty card, commodity description, invoice, etc. If a lack of the packing and the file data, returns will not been handled. Unauthorized repair, misuse, neglect, abuse, collision, liquid pollution, accident, changes caused by the product quality problems, or tear, alter label, machine number, anti-counterfeiting mark, or no quality problems, been washed, worn, damaged, cutting, stains, breakage of packing (including the outer packing), such situations will not allowed to apply for return service.
Please contact us and indicate the return of reason why you want to have the returns. Thus we will offer you a best service for return, exchange or refund.
The customer can get the refund within 2-3 weeks after we receive the returned items.
Contact US
You can email our dedication to customer service online if you meet any questions, or have any suggestions about our store, we would like to reply you asap. Thanks you for your understanding.